Refund policy
Return Policy
We want you to love what you bought. If something isn't right, we'll help you sort it out.
Time frame: You can return items within 30 days of your purchase date.
Condition: Items must be unworn, unwashed, and in new, sellable condition with all tags attached. Please include your receipt or order number.
Refunds: Approved returns are refunded to your original payment method. Refunds cover the price of the merchandise only. Original shipping charges are non-refundable. Once we receive your return, please allow up to 5 business days for us to process it. Your bank may need a few more days after that to post the refund.
Shoes: Ballet, jazz, tap, and other dance shoes can be returned if they're unworn and unmarked. Please try them on indoors on a clean surface like a rug or carpet, and don't wear them in class. Tap shoes must have no scuffs or scratches, including on the soles, so please don't walk on hard floors in them. Pointe shoes can be tried on but not danced in.
Final sale items: For hygiene reasons, we can't accept returns or exchanges on tights, undergarments, contemporary socks, foot undies, dance footies, foot thongs, hair accessories, or skin and foot care items. Clearance items, custom or special orders, and gift cards are also final sale.
How to return an online order:
- Email us at sasha@spotlightdancewear.ca with your order number and the item(s) you're returning.
- We'll reply with return instructions within 1 to 2 business days.
- Pack the item(s) carefully and ship them to the address we give you.
Please don't send anything back before we've replied, as we can't guarantee we'll be able to process it.
Return shipping: You cover return shipping costs. If we sent the wrong item or it arrived damaged, we'll cover it. Just contact us within 7 days of delivery. We recommend using a tracked shipping method, since we can't be responsible for packages that get lost on the way back to us.
In-store purchases: Bring your item and receipt to the shop in Kamloops. Our regular return terms apply.
Exchange Policy
Dancewear sizing can be tricky, and we'd rather you get the right fit than keep the wrong one.
Time frame: Exchanges are available within 30 days of your purchase date, under the same condition rules as returns (unworn, unwashed, tags on).
Size or colour exchanges: If you need a different size or colour of the same item, we'll swap it as long as we have it in stock. If we don't, we can offer a refund or store credit.
Different item: If you'd like something different, we'll exchange it and settle any price difference. If the new item costs less, we'll issue the difference as store credit.
Online orders: The quickest way to exchange is to return the original item for a refund and place a new order, which secures your size before it sells out. If you'd rather we handle it directly, email us at sasha@spotlightdancewear.ca, and we'll do our best to set it aside for you.
Shipping on exchanges: You cover shipping on the item you send back. If we're sending a replacement because of our error or a defect, we cover both directions. Otherwise, shipping for the new item is charged at our standard rates.
Final sale items: Items listed as final sale in our Return Policy can't be exchanged.
Questions? Contact us at sasha@spotlightdancewear.ca before sending anything back, and we'll help you figure out the best option.